Shipping Policy

* Introduction

* Restrictions

* Limitations

* Privacy

* Returns and Replacements

* Surcharges for Heavy or Bulky Media Items

* Customs, Duties, and Taxes

Introduction

Tengu weapons.com gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. For further details, read about Restrictions (which apply to all international shipments) and Import Fees Deposits.

Restrictions

The following items can be shipped to almost all destinations outside Japan:

* Books

* DVDs

* Swords

* Note: Books or Swords that require special handling because they are extremely heavy (for example, multi-volume sets) cannot be shipped outside Japan. If this is the case, it will be noted on the product detail page.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Tengu weapons.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

Customs authorities require the value of the gift item to be stated directly on the package.

Returns & Replacements

The above terms (including, if applicable, terms related to the Import Fee Deposit) also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please use the "Contact Us" form accessible on the right-side of this page. For products sold by Merchants, please see the applicable Merchant's return and replacement policies.

Surcharges for Heavy or Bulky Media Items

Additional shipping and handling charges apply to media items of unusual size or weight

Customs, Duties, and Taxes

Orders that are shipped to countries outside of Japan may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. (Disclaimer: Any item or items that have been returned to Tengu Weapons indicating that the purchaser’s point of Import Customs division levied a tax or duty upon said item nor items and was not remitted by the purchaser, thus returned to the sender, Tengu Weapons reserves the right to not refund the purchaser their money, in part or in full, for the cost of said item or items.)